CANCELLATION POLICY – DAY DIVING & COURSE BOOKINGS
Upon booking a dive package or diving course Dive Stop require a deposit of 30% to secure the booking. This payment can be made via Revolut, PayPal, Cyprus Bank Transfer or UK Bank Transfer.
Once the booking is confirmed, should the booking be cancelled up until 28 days prior to the arrival date. The deposit amount will be issued as voucher by Dive Stop the voucher will be valid for one year.
For cancellations of any bookings made within 28 days of the arrival date the 30% deposit is nonrefundable but will be held on account by Dive Stop for any future bookings made within 3 months. If there is no possibility that a future booking will be made within 3 months, the deposit amount will be forfeited.
Should a voucher be issued, the voucher can be used for any diving service at Dive Stop. The voucher will be valid for the period as defined in the above text.
Should the trip needed to be cancelled for any medical reasons with 30 days of the arrival date and the client wishes to request a refund of the deposit amount. Dive Stop may request a letter from the client or their holiday insurance company prior to refunding the deposit amount or issuing a voucher.
Any amendments or cancellations of confirmed advanced bookings should be made directly to us in writing at the earliest opportunity by sending an email to email@example.com.
Any service booked with Dive Stop which is cancelled in resort (for any reason) or within 48 hours of the diving date, the deposit amount cannot be refunded or exchanged for any product or service.
In the event of a no show on the day of the dive (for any reason other than a medical emergency) any payment made for diving services including a deposit will be forfeited.
For bookings where payment is not made prior to arrival in Pernera. Dive Stop are not able to guarantee course availability or boat slots. Any resort bookings will therefore be arranged and paid for once in Pernera at full retail rates plus any applicable taxes.
Dive Stop reserves the right to apply an appropriate surcharge to its prices should economic changes (such as exchange rates, fuel prices, etc.) make a material difference to its pricing structure.
- A minimum of 14 days’ notice will be given before such a surcharge becomes effective.
- No surcharge will be applied within 14 days of arrival.
- If the surcharge results in an increase of 15% or more to the price of the dive package or dive course, then cancellation with a full refund will be allowed. Notification of the intention to cancel must be made in writing within 14 days of the notification or the surcharge.
If you have not dived for a prolonged period, Dive Stop recommends that all divers adhere to the recommendations made by their training agency regarding the completion of a Scuba/Skills Review before diving. Most agencies recommend a Scuba/Skills Review if no diving has taken place for 6 months.
Should a diver require a scuba/Skills review before commencing their dive package booking. An advance is requested this can be done by sending an email to firstname.lastname@example.org
Alternatively, a Scuba/Skills Review can be completed prior to arrival in resort and signed by an instructor in the diver’s logbook. In the interests of safety Dive Stop reserve the right to provide and charge for a Check Dive, Scuba Review, or Refresher with an Instructor, or restrict diving activities if the dive team at Dive Stop has any doubts about the safety or ability of the diver.
If any qualified diver is doing a guided dive package at Dive Stop has any medical issues. Dive Stop kindly ask them to declare these prior to beginning their dive package. Dive Stop may request the individual to get a fit to dive medical prior to the commencement of their diving package.
All course students who are training with Dive Stop are required to sign the agency’s medical form prior to commencing with the course.
If the diver or student has any of the medical conditions listed, signed clearance from a physician will be required valid within 12 months.
Where a physician’s clearance is required, we kindly ask client’s to arrange this prior to arrival where possible to avoid any delays in resort.
Dive Stop will make every effort is to ensure that their clients have a safe diving experience. However, despite our best efforts and safety protocols accidents can occur. Therefore, Dive Stop strongly recommend that all qualified divers have their own diving insurance in the event of requiring hyperbaric treatment.
Every diver is required to complete a liability release before taking part in any dive training or pleasure diving with Dive Stop.
Prior to taking part in any diving or training activity, all divers are required to complete a liability release, without any alterations or amendments. Refusal to complete this will mean we are unable to complete either your training or fun diving package.
- Divers must ensure that they leave a minimum of 24 hours between their last dive and their flight departure (or going to altitude).
- Both snorkelers and non-divers who wish to go on activities with Dive Stop will be required to complete a self-liability form at the time of check in at the dive center. Snorkelers can only enter the water when an Instructor/Guide is in the water or on the boat to observe. COURSES
- It is required that all students training with Dive Stop have their own personal set of materials/online access.
- It is not required to have materials for the Discover Scuba diving programs.
- Course paperwork needs to be signed by a parent or guardian for students under the age of 18.
- Courses can run over into an additional day should this be required to cover course objectives and standards. Additional charges may apply for any additional days required to train the student to the required standards set out the training agency. If a student is unable to complete the course for medical reasons, personal limitations and reasons beyond the students control then the training cost of the course and material cost will not be refunded. course prices include the digital material and the digital certification cost.
ITEMS TO BRING WITH YOU
- Certification card
- Logbook (showing proof of 1 logged dive within the last year if not taking part in a Scuba Review or Discover Scuba Experience)
- Physicians signed Medical form for any preexisting medical conditions
- Dive Insurance details
- Dive Equipment (unless renting)
- Dive Computer (unless renting) – all qualified divers must wear a dive computer.
- Money for lunch, drinks, and sundries
- Paper course Materials if applicable